1. Order Cancellation Policy
1.1 Cancellation Before Dispatch
Orders can be cancelled within 48 hours of order confirmation.
Cancellation requests must be sent via:
Email: info@thesafetyhands.com
WhatsApp/Customer Support Number +971-556513764
Once the order is processed for dispatch, cancellation will not be accepted.
1.2 Cancellation After Dispatch
Orders cannot be cancelled once shipped.
Customers may refuse delivery, but:
Shipping charges will be deducted.
Return handling charges will apply.
A restocking fee of 25%–50% may be deducted.
2. Custom / Bulk Orders (Strictly Non-Cancellable)
The following orders are non-cancellable and non-refundable:
Bulk quantity orders
Customized / branded safety products
Special procurement items
Imported items ordered on demand
Payment for such orders, once confirmed, cannot be reversed under any circumstances.
3. Refund Policy (If Applicable)
Refunds will only be processed in the following cases:
Product is damaged during transit (proof required within 24 hours of delivery)
Incorrect product delivered
Refund Conditions:
Product must be unused.
Product must be in original packaging.
Unboxing video is mandatory proof.
Refund will be processed within 7–10 business days after approval.
Shipping charges are non-refundable.
4. Order Modification
Order modifications (address, quantity change, product replacement) are allowed only:
Within 6 hours of placing the order.
Subject to stock availability.
5. Force Majeure
The Safety Hands shall not be liable for delay or cancellation due to:
Natural disasters
Government restrictions
Transport strikes
Customs delays
Pandemic-related issues
6. Right to Cancel by Company
The Safety Hands reserves the right to cancel any order in case of:
Pricing errors
Stock unavailability
Suspicious transactions
Payment failure
In such cases, full refund will be processed without liability.
