Did you receive a wrong, damaged, defective product(s) or product(s) with missing parts? No worries, our support & operations team are here to assist you in the best possible manner. Our goal is to provide customers with outstanding services.

Return Policies & Procedure

The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of damaged product, the customer should inform the assigned courier company and us within 24 hours of the delivery and in case of other conditions the return window is open for 3 days after delivery. Our policy does not address customer concerns after 3 days of delivery. We apologize for the inconvenience caused.

The customer must meet the following conditions to return any product:

1. The customer must contact us within 24 hours of the delivery.
2. The product should be in an unused and resalable condition.
3. The product should be in its original packaging including the brand’s/manufacturer’s box, MRP tag intact, user manual and warranty card.
4. The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.

The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product.

The customer must provide/upload all the required images & videos with a short-detailed description that will help the team investigate the case.

Product categories & conditions not eligible for return:

1. Products with missing labels or accessories.
2. Digital products.
3. Products that have been tampered with or have missing serial numbers.
4. A product that has been used or installed by the customer.
5. Any product not in its original form or packaging.
6. Refurbished products or pre-owned products are not eligible for returns.
7. Products that are not damaged, defective, or different from what was originally ordered.

Refund Policies & Procedure

In the event of a return, the refund process will begin only after the product has been received, inspected & examined at our warehouse facility, indicating that it meets the eligibility criteria. Refund approval or rejection depends upon the investigation carried out by the responsible team.

Once we initiate a refund, it will take approximately 15-30 business days for the amount to reflect in the original payment method. However, the same varies according to the bank’s settlement standards. In the case of upi the amount will reflect in your connected account within 24-48 working hours. Please contact our support team for more information.

Custom, duties, taxes, and VAT refund policy in case a wrong, damaged, defective product(s) or product(s) with missing parts:

1. If the customer was charged customs, duties, taxes, or VAT upfront by payment gateway, the amount will be refunded on the payment gateway.
2. If the custom, duties, taxes, or VAT were not charged upfront by gateway, the amount will be refunded as after deduction only.

Kindly note that customs duties, taxes, and VAT will not be refunded except when a wrong, damaged, defective, or missing part / incomplete product is delivered.

Sale Items:

Products which are part of any sale/promotional offer cannot be refunded unless they are flawed.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By phone number: +915713561246 or whatsapp +971556513764

We will not reimburse you  later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 3 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

india

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone number: +915713561246 whatsapp +971556513764
  

  
  1. Order Cancellation Policy

  1.1 Cancellation Before Dispatch

  • Orders can be cancelled within 12 hours of order confirmation.

  • Cancellation requests must be sent via:

    • Email: support@thesafetyhands.com

    • WhatsApp/Customer Support Number

  • Once the order is processed for dispatch, cancellation will not be accepted.

  1.2 Cancellation After Dispatch

  • Orders cannot be cancelled once shipped.

  • Customers may refuse delivery, but:

    • Shipping charges will be deducted.

    • Return handling charges will apply.

    • A restocking fee of 25%–50% may be deducted.

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  2. Custom / Bulk Orders (Strictly Non-Cancellable)

  The following orders are non-cancellable and non-refundable:

  • Bulk quantity orders

  • Customized / branded safety products

  • Special procurement items

  • Imported items ordered on demand

  Payment for such orders, once confirmed, cannot be reversed under any circumstances.

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  3. Refund Policy (If Applicable)

  Refunds will only be processed in the following cases:

  • Product is damaged during transit (proof required within 24 hours of delivery)

  • Incorrect product delivered

  Refund Conditions:

  • Product must be unused.

  • Product must be in original packaging.

  • Unboxing video is mandatory proof.

  • Refund will be processed within 15–30 business days after approval.

  Shipping charges are non-refundable.

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  4. Order Modification

  Order modifications (address, quantity change, product replacement) are allowed only:

  • Within 6 hours of placing the order.

  • Subject to stock availability.

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  5. Force Majeure

  The Safety Hands shall not be liable for delay or cancellation due to:

  • Natural disasters

  • Government restrictions

  • Transport strikes

  • Customs delays

  • Pandemic-related issues

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  6. Right to Cancel by Company

  The Safety Hands reserves the right to cancel any order in case of:

  • Pricing errors

  • Stock unavailability

  • Suspicious transactions

  • Payment failure

  In such cases, full refund will be processed without liability.